Roo's Code of Conduct

Veterinarian & Technician Code of Conduct

• Please be on time for all shifts — punctuality is critical. We suggest arriving early to get situated, especially if it's your first time at the hospital.
  
• We recommend checking the hospital’s Roo profile for any additional info before your shift:
  • Check hospital notes for suggestions on what to wear to your shift. You can find notes for each hospital’s dress code in their Roo profile. If you have any other questions, reach out to the hospital through Roo Chat. If you’re not sure what colors to wear, it’s always a good idea to stick to muted tones!
    
• Canceling shifts is not a good look! Keep in mind, canceling can leave the hospital without a vet or tech for the day, which can create problems for the hospital and hurt client relationships. Therefore, we limit the number of cancellations allowed over a 30-day period.
  • To cancel a shift, please find the shift in the Roo mobile app or online platform and use the “cancel shift” link. 
  • If you're sick, we recommend you provide any documentation possible without including any personal information. 
  • No-call/no-shows will not be tolerated and can result in your suspension or removal from the platform. Roo defines this as failing to show up for your shift without notifying Roo or the hospital you can’t make it within a 24 hour grace-period after the shift start time to explain your absence.
  • You are permitted one cancellation per 30 days as long as your shift is more than four days away at the time of cancellation. Please reach out to us directly if you need to cancel a shift that will take place within four days.    
  • A second cancellation within a 30 day period (starting from the date of the first cancellation) may result in your account being restricted from requesting new shifts until you speak with your Account Manager. PLEASE NOTE: You will still keep any confirmed shifts and should complete those as you normally would.
  • A third cancellation within this time period may result in your account being suspended for 30 days (starting from the date of the third cancellation). During this time, you won’t be able to request new shifts, and you’ll be removed from any confirmed shifts within this 30-day suspension period.   
  • Once your shift is confirmed, we're unable to accommodate switches to other shifts at other hospitals on the same day.
• Please maintain a professional appearance and respectful attitude when representing Roo. This includes arriving well-rested with no illicit drugs and/or alcohol in your system.
• It's important that you're always honest about your abilities and skill set. If you overstate your abilities, it can lead to patient endangerment.
• Please be present during your shift and mindful of the patients and staff (example: minimal phone usage, avoid taking extended breaks unannounced, etc.).
• It's great to connect with hospitals using Roo chat, but do not use this feature to call out of a shift. Our full chat policy can be found here.
• Personal pets are not allowed during shifts. However, service animal accommodations can be made by connecting with the hospital using Roo Chat ahead of your shift.
• When booking a shift at a clinic you haven’t worked at before, we recommend only booking one shift in case it’s not a good fit for you or the hospital team.